Privacy Policy
This policy explains what personal information Rahala Enterprise (“we”, “us”) collects through the Raibar mobile app and the Raibar website (www.raibar.co.in), why we collect it, who sees it, and the choices you have. By creating an account you agree to this policy.
1. Who we are
Raibar is operated by Rahala Enterprise, TODO: Registered office address, City, State, PIN. For anything in this policy, write to contact@rahalaenterprise.in.
2. Who can use Raibar
Raibar is only for adults who are of legal age to marry in India: at least 18 for women and 21 for men. We do not knowingly collect data from anyone younger. If you create a profile for a son, daughter, sibling or friend, you confirm that the person is an adult, that they know about the profile, and that they agree to it.
3. Information we collect
Information you give us
- Account details: name, mobile number, email address, and your password (stored in protected, hashed form).
- Profile details: who the profile is for, date of birth, gender, marital status, number of children, address and location, languages, religion, caste, sub-caste and gothra, a short bio, and hobbies and interests.
- Physical and lifestyle details: height, weight, body type, complexion, physical status (which may include a disability or chronic illness if you choose to say so), and diet, smoking and drinking habits.
- Education and work: highest qualification, year of passing, type of employment and, if you choose to give it, annual income.
- Family details: parents’ status, family class and type, number of siblings, family location and ancestral origin, and your parents’ or an alternate contact number.
- Partner preferences: the age, education, location, community and lifestyle you are looking for.
- Photos and ID documents: profile photos, and a government-issued ID document (such as Aadhaar or PAN) that you upload so we can verify your profile.
- Messages to us: anything you send to our support email, and the reason you give if you delete your account.
Information created when you use the app
- Activity: interests you send and receive, profiles you shortlist or visit, your searches and filters, and success stories you take part in.
- Purchases: the plan you buy, the amount, and the order and payment identifiers and status from our payment provider. We do not see or store your card, UPI or bank credentials.
- Device and security data: your device type (Android or iOS), a push-notification token, your IP address and the approximate location derived from it at login, and login and session records. We use these to send notifications and to detect suspicious sign-ins.
Permissions the app asks for
- Camera: only when you choose to take a photo for your profile or ID verification.
- Photos and media: only when you choose to pick an existing picture to upload.
- Notifications: to tell you about interests, shortlists and account security. You can turn them off in your device settings.
The app does not collect your precise GPS location, contacts, SMS, call history or microphone audio.
Sensitive information. Some of what you give us, such as religion, caste, health-related physical status, income and ID documents, is sensitive. You decide whether to provide optional details. We process sensitive details only to run the matchmaking and verification service you asked for.
4. How we use your information
- Create and manage your account and profile
- Show your profile to other members and suggest matches that fit your preferences
- Verify profiles and prevent fake accounts, fraud and misuse
- Process membership payments and keep the accounting records the law requires
- Send one-time codes, security alerts, service messages and push notifications
- Respond to support requests, complaints and legal obligations
- Improve the app’s reliability and fix bugs
We do not sell your personal information and we do not show third-party advertising in the app.
5. What other members can see
Raibar exists to introduce members to each other, so the profile details and photos you add are visible to other registered members. Members can also see when you send them an interest or visit their profile. Your password is never visible to anyone. ID documents are used for verification and are not shown on your public profile.
6. Who we share information with
We share information only with the service providers that help us run Raibar, and only what they need:
| Provider | Purpose |
|---|---|
| Amazon Web Services | Hosting, database and file storage for profiles, photos and documents |
| Razorpay | Payment processing for membership plans |
| Expo and Google Firebase Cloud Messaging | Delivering push notifications to your device |
| Email delivery provider | Sending one-time codes and security alerts |
We may also disclose information when the law requires it, to respond to a valid legal request, or to protect the rights and safety of our members and the public. If Rahala Enterprise is ever merged with or acquired by another business, member data may transfer to it, and we will tell you before it is governed by a different policy.
7. How we protect your information
Data travels between the app and our servers over encrypted (HTTPS) connections. We ask for an email code before you edit your profile or delete your account, we email you when a sign-in looks unfamiliar, and we limit who inside our company can reach personal data. No system is perfectly secure, so please keep your password private and tell us straight away if you suspect misuse of your account.
8. How long we keep information
- Profile data (profile, photos, ID documents, interests, shortlists, visits, success stories) is kept while your account is active and deleted when you delete your account. See how to delete your account.
- Purchase and invoice records are kept for as long as Indian tax and accounting law requires.
- Login records are kept after deletion for security, fraud prevention and legal purposes only.
9. Your rights and choices
Under India’s Digital Personal Data Protection Act, 2023 and related rules you can:
- See and correct the information in your profile (use the Profile tab in the app)
- Withdraw your consent and delete your account and data
- Ask us what personal data we hold about you
- Nominate another person to exercise these rights if you die or cannot act for yourself
- Complain to us, and if you are not satisfied, to the Data Protection Board of India
To use any of these rights, email contact@rahalaenterprise.in from the address registered on your account. We may ask you to confirm your identity first.
10. Grievance Officer
TODO: Full name of Grievance Officer
Rahala Enterprise, TODO: Registered office address, City, State, PIN
contact@rahalaenterprise.in
We acknowledge complaints promptly and aim to resolve them within a reasonable time, and within any period the law sets.
11. Changes to this policy
If we change this policy in a way that matters, we will update the date above and tell you in the app or by email. Using Raibar after a change means you accept the updated policy.